Excellent quality support and customer service from trained professionals, with transparency and dependability at every step of the way.

 The ALPS Legal Practice team deliver claims management services for policyholders of the ALPS motor legal expense insurance product.

Here are just some of the customer-focused specialist services we provide:

FREE legal advice line & 24/7 claim reporting line

Our expert team of specialist claims handlers and solicitors are on hand to provide support and advice following a road traffic accident. We know that accidents can (and do) happen anytime, anywhere – so we operate a 24/7 claim reporting line to offer support no matter what the circumstance or situation may be.

How we communicate with you

We recognise that people communicate in different ways. We have a range of communication methods available including telephone, email and text update facilities to cover any specialist needs.

Speak to a real person – straight away

We don’t believe in lengthy touch-tone menus and frustrating periods of time spent on hold. When you ring us, a real person answers every call.

Client Portal

Our secure client portal allows you to track the progress of your claim in real-time, upload images and documents and message our claims team 24/7/365.

Uninsured loss recovery

All uninsured losses are actively recovered – including policy excesses and out of pocket expenses.

Repair network

As a client, you have access to a nationwide network of over 400 approved repairers.

Replacement vehicles

Swift access to ‘like for like’ replacement vehicles from specialist, personally-vetted hire providers.

Bespoke fleet management

Special fleet requirements can be catered for and regular MI provided to assist fleet retention.

Customer satisfaction questionnaires

We care about what you think – and as such we continuously strive to improve our services based on your feedback. Our easy to complete satisfaction questionnaires are conducted at regular intervals throughout the claims process.

Text messaging

Clients are sent a text confirming the name of their claims handler along with their direct contact details – quick, easy and simple to locate should they need to contact their handler in a hurry.